Frequently Asked Questions

Pre-Sale Questions

Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page. We will create an account as administrator so you will feel like the website owner.

If you buy Houzez, your purchase include all demos, source files, lifetime updates, and customer support for 6 months from the purchase date. This is one time fee no monthly or annual subscription is needed. 

Yes, you will receive all future Houzez updates for life time. Each time a new update is available you will be notified automatically by email.

Yes, you can apply anytime for refund according to this policy – Envato Market Refund Rules – https://themeforest.net/page/customer_refund_policy 

License Questions

Yes. Themeforest license allows you to use Houzez only on one ended site. In order to use it on a second site, it requires you to buy another license.

Yes, you can keep the theme on a test site to build it, then move it to the live site once you’re finished.

According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.

Support Questions

Having support for your Houzez copy means that our team will be available to you to iron out any potential issues you have in using the item. Assist you on how to use the theme providing documentation and help by our support portal.

A supported item includes item support for 6 months from the purchase date. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

Yes, we provide the theme documentation.

Yes, this is the best way to get help and stay in touch with our team. In order to register an account on our support portal you need a valid purchase code.

Yes if you don’t know how to install the theme, after purchase you can request to our team to install the theme for you by opening a ticket on our support forum and providing your WordPress login.

We will be glad to help you if you are asking for some little modifications like colors, fonts and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

Customization Questions

Yes, the child-theme is included in the package you download from Themeforest.

Yes, you can re-brand completely.

Yes, Houzez is equipped with a lot of options to give you the ability to setup your own styles and colors.