Welcome to Houzez FAQ page. Find answers to the most common questions about Houzez, including Elementor, IDX integration, CRM tools, multilingual support, property imports, real estate website templates, and customization options.
Yes. You can request access to the Houzez admin panel directly through our live chat. Our team will create an administrator account for you so you can explore the dashboard and experience the platform like a real website owner.
Every Houzez license sold directly from houzez.co includes:
Houzez uses a one-time payment model — no monthly or annual subscription fees.
Yes. You receive lifetime updates at no extra cost. When you buy directly from houzez.co, update notifications appear inside your WordPress admin panel, and you can download the latest version anytime from your Favethemes portal account.
Every license includes 1 year of priority support for installation, setup, and technical questions.
You can reach our team through the support platform included with your purchase. We also provide a growing library of Houzez video tutorials covering theme setup, demo import, CRM configuration, Elementor customization, and property management.
Watch the tutorials here: https://houzez.co/video-tutorials/
No. Houzez fully supports the free version of Elementor and includes all the widgets and tools required to build modern real estate websites.
Yes. Your purchase includes all pre-built real estate website templates and demo imports available in Houzez.
Because Houzez is a downloadable digital product, all sales are generally final. However, refund requests may be reviewed on a case-by-case basis.
Purchases made through third-party marketplaces (including ThemeForest / Envato) are subject to the refund policies of those platforms and must be submitted directly through the marketplace where the purchase was made. For direct purchases from houzez.co, the following policy applies:
Refunds may be considered when:
Refunds are generally not provided for:
Before approving a refund related to setup, usability, or technical concerns, we may require a reasonable opportunity to provide documentation, guidance, troubleshooting, or a possible workaround. Refund requests must include sufficient detail to allow us to investigate — screenshots, error messages, or other relevant information when applicable.
Deadline: all refund requests for direct purchases must be submitted within 14 days of purchase.
We reserve the right to approve or deny refund requests at our sole discretion, based on the circumstances and information provided. Approved refunds are issued to the original payment method.
Full policy: houzez.co/refund-policy/
You can purchase Houzez either through ThemeForest or directly from houzez.co. Buying directly gives you extra benefits from the team that builds Houzez:
Note: some of these benefits — free installation, demo setup, and priority support — aren’t included with a standard ThemeForest license and are exclusive to direct purchases.
Yes. Houzez supports bulk property imports using the WP All Import plugin — import XML or CSV property files through a simple drag-and-drop interface. Your purchase includes the WP All Import Add-on required for property imports, bundled in your Houzez download package.
Yes. Houzez includes a child theme in your download package, which you download together with Houzez from your FaveThemes portal account. The child theme lets you customize your website safely without modifying the core theme files.