Frequently Asked Questions

Pre-Sale Questions

Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page. We will create an account as administrator so you will feel like the website owner.

If you buy Houzez, your purchase include all demos, source files, lifetime updates, and customer support for 6 months from the purchase date. This is one time fee no monthly or annual subscription is needed. 

Yes, you will receive all future Houzez updates for life time. Each time a new update is available you will be notified automatically by email.

No, Elementor is included with the Houzez theme. However, please note that the Elementor license itself is not included. You can use the free version of Elementor to access all the features and functionalities within the Houzez theme.

Yes, the theme includes the Spanish language. In the language settings of the admin panel, you can select Spanish as the default language and all the site content will be displayed in that language.

Yes, the theme comes with support for the Arabic language. It includes the necessary language files for full localization and is designed to be fully responsive and RTL compatible, ensuring that the text and interface elements are displayed correctly for an Arabic audience.

Yes, it is possible to do a bulk upload of properties to your website using Houzez theme. The theme is compatible with a plugin called WP All Import which allows you to easily import data from any XML or CSV file, regardless of its structure, into any location within your WordPress site. This plugin has an easy-to-use drag and drop interface that makes it simple to import your property data.

Additionally, within the Houzez purchase we provide the WP All Import Add-on, which is the add-on that you need to install when you want to use the WP All Import plugin. You can find the houzez-xml-csv-property-listings-import.zip file inside the downloaded theme folder.

Yes, the Houzez theme supports Euros as currency and allows measurements in square meters. You can easily configure these settings within the theme’s options to suit your requirements.

Yes, you can apply anytime for refund according to this policy – Envato Market Refund Rules – https://themeforest.net/page/customer_refund_policy 

License Questions

Yes. Themeforest license allows you to use Houzez only on one ended site. In order to use it on a second site, it requires you to buy another license.

Yes, you can keep the theme on a test site to build it, then move it to the live site once you’re finished.

According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.

Support Questions

Yes, we provide customer support for our product Houzez. We offer item support for a period of 6 months from the date of purchase. This means that during this 6 month period, our dedicated support team is available to assist you with any issues or questions you may have regarding the use of the item. They will be ready to help you to get the most of your product and solve potential problems.

Yes, comprehensive documentation is available for the theme, which provides instructions on how to set up and customize the theme. You can access the documentation on our website, as well as video tutorials on our YouTube channel

No, you do not need to register for an account to get support. You will only need to provide your email and your themeforest purchase code for our team to verify your purchase and assist you with your support request. This information is important to check that you are the legitimate owner of the product before providing support, however no account is needed to get support.

Yes, we are happy to assist with installing the theme. If you are unsure of how to install the theme on your own, you can request for our team to install it for you by opening a support ticket on our forum and providing us with your WordPress login details. This way our team can take care of the installation process and ensure that the theme is properly set up on your website.

We will be glad to help you if you are asking for some little modifications like colors, fonts and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

Customization Questions

Yes, you will find a child-theme included in the package that you download from Themeforest. The child-theme is a separate theme that inherits the functionality and styling of the main theme, allowing you to make customizations and modifications to your website without affecting the main theme’s code. This way it will help you to keep your customizations and modifications save when updating the main theme.

Yes, it is possible to remove the Houzez logo from the theme without the need for any coding. This allows you to personalize the look and feel of your website to match your own brand, without the need for any technical skills.

Yes, the Houzez theme provides a wide range of options that allow you to personalize the styles and colors of the theme to match your preferences and branding. You can easily make changes to the theme’s design through the settings in the admin panel without needing any technical knowledge.