Common Pre-Sale Questions

Can I try a demo of the admin panel?

Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page. We will create an account as administrator so you will feel like the website owner.

What is included in my purchase?

If you buy Houzez, your purchase include all demos, source files, lifetime updates, and customer support for 6 months from the purchase date. This is one time fee no monthly or annual subscription is needed. If you request we offer installation service and demo setup.

Will I receive future updates?

You will receive all future Houzez updates for life time. Each time a new update is available you will be notified automatically by email.

How can I migrate my old website to Houzez?

Houzez is compatible with WP All Import in order to bulk data upload from any XML or CSV file with an easy-to-use drag & drop interface.

Does Houzez support multi language?

Yes, you can have a multi language real estate website by using the WPML Plugin that is fully compatible with Houzez. Altrnatively Loco Translate or Polylang.

Does Houzez support RTL?

Yes, RTL is fully supported to work best for languages written in right to left direction.

Can I get refund of my purchase?

Yes, you can apply anytime for refund according to this policy – Envato Market Refund Rules – https://themeforest.net/page/customer_refund_policy 

Which hosting service do you recommend?

In order to run Houzez on your real estate website you need a domain name and a hosting service. You have to use WordPress.org and NOT WordPress.com. We recommend one of this hosting services.

Does Houzez work with some IDX system?

You can use IDXPress, iHomeFinder or IDX broker to integrate MLS listings and the data will be automatically pulled from the MLS database which is external to your website.

IDX integration mean theme work good with those third party IDX plugins but is impossible to have same page look for IDX listings, page search, property detail page and property related pages.

IDX providers use iframe or shortcodes which don’t allow to change any HMTL or CSS code. It is also impossible to overwrite their HTML to make same page design like Houzez default.

Theme default searches and maps never work with IDX nor it is possible because theme searches get data from WordPress database and it is not possible to search and get data from a third party IDX provider database

This is how all WordPress themes work on Themeforest and in general each website that hosts IDX listings.

Is Houzez compatible with mobile devices?

Houzez is fully responsive to work on tablets and mobile devices. We have tested our code on a multitude of phones and tablets to ensure smooth user experience on all platforms

Common License Questions

If I want to use Houzez on a second site, do I need to buy another license?

Yes. Themeforest license allows you to use Houzez only on one ended site. In order to use it on a second site, it requires you to buy another license.

Can I use Houzez on a test site, then move it to a live site when finished?

Yes, you can keep the theme on a test site to build it, then move it to the live site once you’re finished.

Can I keep a test site and a live site with one Regular License purchase?

According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.

Common Support Questions

What is Item Support?

Having support for your Houzez copy means that our team will be available to you to iron out any potential issues you have in using the item. Assist you on how to use the theme providing documentation and help by our support forum.

A supported item includes item support for 6 months from the purchase date. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

Do you provide theme documentation?

Yes, the theme documentation is included in the package you downloaded from Themeforest. You just need to unzip the Documentation.zip file or you can find online Houzez documentation.

Do I need to register on the Support Forum?

Yes, this is the best way to get help and stay in touch with our team. Customer support is provided only by the support forum.

Can you help me to install the theme on my website?

Yes if you don’t know how to install the theme, after purchase you can request to  our team to install the theme for you by opening a ticket on our support forum and providing your WordPress login.

Can you help me to customize the theme?

We will be glad to help you if you are asking for some little modifications like colors, fonts and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

Common Customization Questions

Does Houzez include a child-theme?

Yes, the child-theme is included in the package you download from Themeforest.

How do I customize my theme?

Houzez is equipped with a feature-rich Theme Option panel which will allow you to easily customize your real estate website. The Theme Option panel is well organized into logical sections and has description for each item.

Can i customize the logo placement and the menu style?

Yes, you can change logo and customize the menu as you like, we have different menu options and unlimited colors and fonts.

Can i setup my own styles and colors?

Yes, Houzez is equipped with a lot of options to give you the ability to setup your own styles and colors. 

Can I customize the search?

Yes, you have different options to customize the advanced search for example you can choose which filter you want to hide or display.

Can i customize the search fields?

Yes, you can control the search fields for the Theme Options panel.

Is it possible to set advanced search open by default?

Yes, you can manage this option from the backend.

Can I remove the search field completely?

Yes, you can remove the search at the global level or enable and disable the search for specific pages at your choice.

Can I customize the currency symbols?

Yes, on Houzez you can have all currency symbols you need.

Can i customize the agent form in the property page?

Yes, you can customize this form using Contact Form 7 fully integrated and available with theme.

Can i display featured properties?

Yes, you can have both featured and regular property listing.

Does Houzez support Visual Composer and Slider Revolution?

Yes, they are fully integrated and included in the theme.

Does your theme Houzez include a Visual Composer and Slider Revolution license code?

Licence code for Visual Composer and Revolution Slider is not include.  However you can use them freely or activate your license (if you have) to get plugin update. This it is the Envato policy, also authors of these plugins not allow any theme developer to provide Purchase Code for third party plugins. Anyway we provide plugins latest version within theme update so your website will always updated and secure. 

Which email management is included in the theme?

You can manage email by using Mailchimp which is fully integrated in Houzez. Also you can manage all emails/notifications templates from the admin panel.

Common Payments & Managment Questions

What payment gateways are supported?

PayPal, Stripe, 2Checkout and Wire Transfert are integrated with Houzez.

Are recurring payments supported?

Yes, recurring payment are supported. Your clients will pay automically if they choose recurring payment during the checkout process.

Does customer have to create a PayPal account to pay with PayPal?

During the checkout process your clients can pay with their PayPal account if they have or just by using their debit or credit cards without to create a PayPal account.

Can i create a free membership package?

When a user login the free package is automatically assigned to him. You can set number of listings for free package in Theme Options. 

Can users to submit properties?

Yes, you can allow people to submit properties by activating this option from the Theme Options panel.

Does the agents have a front end dashboard?

Yes, they have a front end dashboard where they can manage their properties, receive customer messages and many more.

Can users save their favorite listings?

Yes, registered clients can save their favorite properties by clicking the “heart” icon visible on each property.

Can users save their searches?

Yes, they can save searches and get notifications if new properties listed match their searches.

Can the Register/Login option be disabled?

Yes, you can disable from the admin panel.

Get Houzez and Create
The Real Estate Website You Always Wanted